Refund policy

1. Right of withdrawal (14 days)

In accordance with European Union consumer law, if you have taken out the TrackLAB Pro plan and you are a private consumer, you have a period of 14 calendar daysfrom the date of payment to withdraw from the contract and request a full refund, without having to justify your decision.

2. How to request a refund

Send an email to hello@tracklab.es stating:

• The email address associated with your TrackLAB account.
• The date and the amount of the payment.
• If you wish, the reason (optional).

We process requests within a maximum of 5 working days. The refund is made to the same means of payment used for the purchase (Stripe).

3. Free plan

TrackLAB has no trial period for the Pro plan. You can try the product at no cost with the free plan, which allows unlocking 3 routes with all PRO features. No charge is made until you take out the Pro plan.

4. Cancellations after the 14-day period

After the 14 days, you may cancel your subscription whenever you wish from the customer portal. You will keep Pro access until the end of the period already paid for, but no partial refunds are made for the days not used.

5. Exceptions

Refunds are not accepted in the event of abusive use, fraud, or where the request is made outside the statutory period of 14 days without justified cause of malfunction of the service attributable to TrackLAB.

6. Contact

For any question about this policy, write to us at hello@tracklab.es or through the contact form.